RETURNS

We understand that sometimes plans change — and we’re happy to accept returns on eligible products within a reasonable window.

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🗓️ 30-Day Return Window

You may return your item within 30 days of delivery if:

• The product is unused

• It is in its original packaging

• All parts and accessories are included

Used, assembled, or incomplete items may not be eligible for return.

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🚚 Return Process

To request a return, email info@octagrills.com with:

1. Your name and order number

2. Reason for return

3. A photo of the item and packaging (if available)

Return instructions will be provided upon approval. Please wait for authorization before sending anything back.

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💰 Return Shipping & Restocking Fee

• Customers are responsible for return shipping

• A 20% restocking fee will be deducted from all approved refunds to cover original shipping and handling costs

• We recommend using a tracked and insured shipping method for your return

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💳 Refunds

Refunds are issued to your original payment method within 7–10 business days of receiving and inspecting the return.

Original shipping charges (if any) are non-refundable.

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❌ Non-Returnable Items

We do not accept returns on:

• Used or modified products

• Assembled grills

• Custom or special-order items

• Individual replacement parts